Turn your pet's personality into art
Send a photo on WhatsApp, pick one of three styles, and we'll paint, print, frame, and ship a portrait worth hanging.
Create your pet portrait today
Send a photo on WhatsApp, pick one of three styles, and we'll paint, print, frame, and ship a portrait worth hanging.
Create your pet portrait todayFrom classic oil paintings to playful cartoons, every portrait starts with a photo you send us on WhatsApp — no uploads, no accounts, no app to download.
See the stylesMessage us on WhatsApp and upload a clear photo of your pet.
Choose from three styles, a background colour, and a black or white frame. We generate three previews to pick from.
Complete payment through PayFast, right from the chat.
We print and frame your portrait, then send it to your door or a Postnet point near you.
Every style comes with your choice of background colour, and a black or white frame to match your space.
Rich brushstrokes and warm, gallery-style lighting.
Soft, flowing color with a light, airy feel.
A playful, modern illustration in flat color.
By placing an order with OurPetWorld, you agree to the following terms. Please read them before ordering.
Orders are placed via WhatsApp by sending a clear photo of your pet, selecting a style, size, background colour, frame colour, and delivery method, and providing your pet's name, your delivery details, and your full name. It's your responsibility to check that all details (spelling of your pet's name, delivery address or Postnet branch, and contact number) are correct before paying, as production begins immediately once payment is confirmed.
Payment is processed securely through PayFast. We do not store or have access to your card details. An order is only confirmed, and only enters production, once we receive successful payment confirmation from PayFast. The price you pay includes your chosen print size, style, background colour, and frame colour, plus your selected delivery fee (Door delivery R175 or Postnet collection point R159).
Your portrait is generated using AI based on the photo you provide. We'll send you three previews to choose from before you pay — you are never charged to see or request previews. If none of the three previews are to your liking, you may request a redo at no extra cost, using the same photo and style. We reserve the right to limit the number of redos per order if the same photo or brief cannot produce a usable result (for example, an unclear or low-resolution photo).
Because the artwork is AI-generated, minor variations in likeness, pose, or background blending compared to the original photo are expected and are not grounds for a refund once you have approved a preview and paid. We do our best to preserve your pet's key features (colouring, markings, ear shape) in every style.
You are responsible for providing a photo you have the right to use. Please send a clear, well-lit photo showing your pet's face; blurry, dark, or heavily obscured photos may result in a lower-quality portrait, and we are not liable for results produced from such photos.
Orders are printed and framed within 5 business days of payment confirmation, and then handed to our courier the same or next business day. Door delivery and Postnet collection typically take an additional 2–5 business days depending on your location, though this can vary with courier availability and load shedding or public holidays. We'll notify you by WhatsApp once your order has shipped and again once it's out for delivery or ready for collection.
For Postnet collection orders, you are responsible for collecting your parcel within the courier's standard holding period; parcels not collected in time may be returned to us and a re-delivery fee may apply.
Please double-check your delivery address or Postnet branch before paying. If an order is returned to us due to an incorrect address or branch provided by you, a re-shipping fee will apply before we send it again.
Once an order has entered production (after payment is confirmed and a preview approved), it cannot be changed or cancelled, as each portrait is custom-made for your pet. If you need to change any detail, contact us as soon as possible before approving your previews — once approved and paid, the order is locked in.
While we take care in producing and packaging every order, OurPetWorld is not liable for delays caused by couriers, load shedding, incorrect information provided by the customer, or events outside our reasonable control.
Because each portrait is custom-made for your pet based on the photo, style, and preview you personally approve, we don't offer refunds once an order enters production or once a preview has been approved and paid for, except in the situations described below.
You can request a redo of your previews at no extra cost if you're not happy with any of the three options, and you are never charged unless you actively choose and pay for a preview.
If your print or frame arrives damaged, cracked, or with a manufacturing fault, contact us within 2 days of delivery (or collection, for Postnet orders) with clear photos of the damage and its packaging. We'll arrange a free replacement print and frame at no cost to you — we do not require the damaged item to be returned unless requested.
If we make an error — for example, printing the wrong size, style, background colour, or frame colour to what you selected and paid for — let us know within 2 days of delivery and we will correct and reprint your order at no charge.
Refunds or free reprints are not offered for: change of mind after payment and preview approval; minor AI likeness variations that were visible and approved in your chosen preview; delays caused by couriers, incorrect delivery details you provided, or Postnet parcels not collected in time; or normal handling marks that occur after successful delivery.
Message us on WhatsApp with your order details and photos of the issue, and we'll respond within 1–2 business days with next steps.